Spiky for Customer Success and Support Teams

Automatically gather insights from all customer interactions for Voice of Customer and Quality Assurance. Increase customer and employee retention, measure your team’s true impact, and confidently decide next steps.

Connecting the Dots in Your Customer Journey

Conversations happening through chats, phone calls, and meetings need to be unified, and insights need to surface at the right time.

Understand Voice of Customer at Scale

Capture customer sentiment at scale. Decode signals from meetings, support calls, and chat interactions to enhance product, go-to-market, and R&D teams with insights to prioritize.

Identify Moments for Cross-Selling and Upselling

Cultivate Positive QA Behaviors for CX Teams

Elevate Your Communication

Spiky: Your Trusted Co-Pilot

Be in the driver’s seat and let Spiky analyze every case and interaction, empowering you to build strong customer relationships as a trusted advisor.

Gain Data-Driven Insights

Get actionable coaching on communication, empowering you to advocate for product improvements and accelerate success.

FOR INDIVIDUAL CONTRIBUTORS / FOR LEADERS

Uncover Hidden Signals

Customer support drives real conversations. Identify churn risks, boost retention, and uncover cross-sell opportunities for growth.

Move Beyond Customer Surveys

Analyze 100% of customer interactions—not just the biased extremes of surveys, where only the very upset or overly happy participate.

FOR INDIVIDUAL CONTRIBUTORS / FOR LEADERS

Accelerate Your Learning Curve

Learn fast with personalized training from real customer interactions, equipping you to handle challenges confidently.

Turn Newcomers into Pros

Use real examples in onboarding to turn newcomers into standout performers who excel on day one.

FOR INDIVIDUAL CONTRIBUTORS / FOR LEADERS

Get Recognized for Your Impact

Start with advancing your career by highlighting key resolutions, preventing issues, and celebrating impactful coaching moments.

Capture Sentiment at Scale

Capture customer sentiment at scale to make effective decisions. Decode signals from interactions to equip product, GTM, and R&D teams.

FOR INDIVIDUAL CONTRIBUTORS / FOR LEADERS

Ready to Connect the Dots?

Elevate team performance by unifying insights, reducing churn, and unlocking growth opportunities.

Vadim Mamedov

HEAD OF SALES ENABLEMENT

"Spiky has revolutionized our sales operations by delivering actionable insights and powerful automation across our email, CRM, and sales frameworks. Beyond just saving time, it provides unprecedented visibility into our metrics and helps us replicate top-performing behaviors—making it easier than ever to drive consistent, measurable success and scale our sales organization efficiently. Since implementing Spiky, we've seen a remarkable 7% increase in our sales closure rate."

Drew Olsen

HEAD OF GTM

"Spiky has transformed Gynger's growth. As President of Marketing, I manage three teams, and Spiky has accelerated our sales by boosting team competence and reducing time-consuming tasks. It enhances customer interactions and, with Spiky's scores and EQ insights, we saw a 20% productivity increase."

Michael Reilly

FOUNDER & CEO

"Before Spiky, we had no efficient way to review and listen to the hundreds of calls happening each day, making it difficult to identify key insights. Spiky has streamlined our review process and provided better coaching on successful behaviors, helping us drive performance improvements."

Trust and Security

Your data is safe with us. We are SOC 2 Type II certified, GDPR and KVKK compliant, and powered by ISO 27001 infrastructure.

Still Have Questions?

Find answers about security, deployment, plans, and integrations.